Expert management helps you get the most out of your videoconferencing system
A Multipoint Control Unit (MCU), gateway or gatekeeper is a big investment - and managing and maintaining that equipment is a job that can eat up a lot of resources. Videoconferencing is our business and we have the expertise to manage all the complex elements that work together to produce an efficient video system. With our management services, you can tap into a level of technical expertise with the assurance that you always get personnel that are trained and certified on the latest equipment and technology. Our remote-centric approach saves you money on on-site resources so you get a more cost-effective solution.

Every system is different - so every solution is customized to your needs
Constantly changing technology and varied applications in today’s videoconferencing world mean that every customer has a different mix of equipment and philosophy. At Wire One, we support a wide variety of equipment makes and models and constantly face the unique challenges of interconnecting equipment from different manufacturers. We start with an overview of your environment and certification of all equipment so we can map out a plan that fits your needs. Quarterly reviews help you evolve your system with new technology and upgrades. Detailed reports help you monitor and predict performance so you can maintain conferences that are efficient and effective for end-users.

Optional overflow and redundancy services provide business continuity for your video system
Sometimes the volume of calls on your MCU is too much for your system to handle or you need to use features your
equipment doesn’t have. Wire One’s overflow and
redundancy services provide seamless migration of
conference traffic to our internal resources. There is no
interruption in service, no need to understand port
capacity, conference resource constraints, site conflicts or
time zones - we handle all the details. Features include:
• Automatic overflow protection is pre-set to produce
calls when conference requests exceed capacity
• Failsafe protection automatically detects technical
failure on a customer’s MCU, gateway or gatekeeper
• MCU cascading extends and enhances the functionality
of your in-house resources