All of the benefits of the One Care service with
added monitoring and analysis. One
Care Plus give you the video conferencing
industry's most comprehensive online reports,
Remote Equipment Monitoring and quarterly reviews
to help you manage your resources.
| Network
troubleshooting |
We work directly with your
carrier to insure proper provisioning and routing
of video conferencing lines in the event you
have network trouble. |
One Care
Plus |
Remote
Equipment Monitoring
More >> |
Wire One's REM
application allows us to monitor your
video conferencing network. We can often proactively
prevent conferencing delays by addressing
issues before you even knew they were there. |
One Care
Plus |
| Quarterly
video conferencing system analysis |
The purpose of quarterly
reviews is to provide insight into usage, issue
and performance trends as well as recommendations
to improve the overall user experience. Quarterly
reviews include current inventory reports,
software revision level analysis, trouble ticket
review and analysis and powerful insight into
industry trends and new products and services
focused on the continual improvement in customer
reliability, ease of use, end user experience
and return on investment. |
One Care
Plus |
24
x 7 x 365
Help Desk support
More>>
|
One call connects you to our network of service
technicians. We have the largest team in the
industry staffed by only Wire One technicians. |
|
Online ticket reporting and tracking
More>> |
Wire One Communications offers the most comprehensive
online
reporting system in the video conferencing
industry, backed by our in-house staff
of engineers. |
|
| 24 hour parts replacement |
Leveraging our strong partnerships and direct
access to manufacturers, we can guarantee overnight
parts replacement, and not third-party spares. |
|
| End point certification |
We'll work with you to make sure your endpoint
is configured properly and help troubleshoot
issues that may arise. |
|
| 24 hour test facilities |
The Wire One Communications test facility
allows you to test equipment at your convenience
24 hours a day, with face-to-face testing available
during business hours. |
|
| Nationwide on-site service |
Most service calls are
handled over the phone for quick response,
but with the assurance that a service engineer
will be at your location within 24 hours if
necessary. |
|
