Wire One Communications knows you're busy. Downtime
with your video conferencing system and maintenance
hassles are not an option. We make it easy to manage
your system with an end-to-end support solution
called One Care. With One Care, you can focus on
your core business needs and let us shoulder your
day-to-day maintenance and support requirements.
Services offered through One Care Remote and/or
One Care onsite
About
One Care Plus 
24
x 7 x 365
Help Desk support
More >> |
One call connects
you to our network of service technicians.
We have the largest team in the industry staffed
by only Wire One technicians. |
Online
ticket reporting and tracking
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Wire One Communications
offers the most comprehensive online
reporting system in the video conferencing
industry, backed by our in-house staff of engineers. |
| 24
hour parts replacement |
Leveraging our strong partnerships
and direct access to manufacturers, we can
guarantee overnight parts replacement, and
not third-party spares. |
| End
point certification |
We'll work with you to
make sure your endpoint is configured properly
and help troubleshoot issues that may arise. |
| 24
hour test facilities |
The Wire One Communications
test facility allows you to test equipment
at your convenience 24 hours a day, with face-to-face
testing available during business hours. |
| Nationwide
onsite service |
Most service calls are
handled over the phone for quick response,
but with the assurance that a service engineer
will be at your location within 24 hours if
necessary. |
