Maintenance
Our One Care service program supports your entire videoconferencing system deployment. One Care provides the most comprehensive support in the industry via our team of technical support representatives and engineers; including 24x7x365 help desk, online ticket reporting & tracking, next business day parts replacement, equipment certification and access to our 24-hour video test facility. All services are supported by a work-to-completion commitment.
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Device monitoring
Using our exclusive software platform, we provide continuous monitoring of the devices that support your videoconferencing environment. Proactive monitoring lets us troubleshoot system problems before they impact your videoconferences.
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Device management
Let our certified professionals manage your video equipment so you can focus on your core business. Detailed reports help you predict the performance of any aspect of your video system - endpoints, MCUs, gateways, gatekeepers and routers.
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Strategic staffing
We take care of the day-to-day operations so you can enjoy a clear, worry-free videoconference experience. Whether your needs are short or long term, we provide experienced video personnel and a single point of contact for management of your video environment.
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