BT Conferencing – One Source for Cisco TelePresence

High definition immersive technologies are the next phase in the evolution of video conferencing as a collaboration tool. Enhanced audio and video along with expanded options for content sharing allow your users to collaborate in a new way. Implementations of these solutions, however, can be time intensive and resource restrictive, causing an unnecessary drain on your human and intellectual capital. The best solution to meet your needs is one that is all-encompassing, providing a complete solution from installation through support making your total Cisco TelePresence experience easy to use, reliable and cost effective.

BT Conferencing can combine all of these elements to create a live, face-to-face meeting experience that lets users interact and collaborate like never before, boosting productivity and business transformation, while creating a real, sustainable competitive advantage.

BT Conferencing’s One Source for Cisco TelePresence provides everything you need to implement a complete high definition immersive solution. Our team will help you select the appropriate TelePresence room and solution for your needs and will then guide you through the full implementation. Our solution includes the following components:

• Choosing the best room for your TelePresence implementation
• Room readiness based on specific requirements for your TelePresence solution
• Network best practices (Network Path Qualification)
• IP Overlay Solutions – configuration and design
• Customer requirements validation (Call Manager)
• Detailed Solution Design
• Hardware procurement and provisioning
• Onsite Installation
• Project Management
• One Care Plus Support
  • Next Business Day parts replacements (4 hour option available in some locations)
  • Single Point of Contact for all CTS related issues
  • Own Ticket to closure – vendor manage third parties, if required
  • 7x24 Help Desk Support
  • Branded a technical support phone number
  • Help button on IP phone for technical support (speed dial to WOC help desk)
  • Multilingual support if required
  • Online reporting – Service ticket history only
  • Quarterly Business Reviews
  • Remote equipment monitoring
• Device hosting management for common devices – Cisco Call Manager, Cisco TelePresence Manager, Cisco TelePresence Multipoint Switch.
• Single point of contact managing the entire solution

The Cisco/ BT Conferencing solution is designed to provide you a completed end-to-end solution, providing you with a single-point of contact for all your needs. Further, our solution is designed to help you focus on your business while we take care of your TelePresence infrastructure.

One Source for Cisco TelePresence Benefits

Faster time to solution – BT Conferencing’s comprehensive presale and installation services allow us to recommend and install the right TelePresence technology and service support for your needs. This results in less startup time and, ultimately, a faster implementation timeline.

• Ease-to-Use - Immersive conferencing experience – From planning, design to full implementation and support BT Conferencing makes it easy for you to schedule, launch, and control and conduct your TelePresence conferences.
• Reliable – BT Conferencing provides a suite of services that ensure the reliability of your TelePresence solution. Picture quality, combined with true ease of use and greater reliability, result in a better user experience. Reliability services include:
  • REM for 24X7 monitoring and proactive support
  • IP Video Connect for the highest quality QoS network in the industry
  • Reporting metrics providing you with conference statics allowing for increased awareness of system usage
• Cost Effective - Increased user adoption - BT Conferencing’s services are the key to establishing the type of adoption that will provide you with the return on investment you expect. Resource allocation – Let the tools and personnel that make up One Source manage your technology and meetings—allowing your personnel to focus on their business needs

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