One:One Home > What We're Doing For YouBT Conferencing Passes 1,000 REM Endpoints
On April 27, Wire One announced it has reached the milestone of over 1,000 endpoints monitored by its Remote Equipment Monitoring (REM) service. Our REM service offers proactive, real-time monitoring of each conferencing device to maximize reliability and remedy problems before they impact your business. By using a remote centric approach, we can save customers time and resources. REM leverages IP network connectivity to ensure stability and uptime of customer endpoints and other networking devices, making them available when they are needed.
“BT Conferencing’s Remote Equipment Monitoring service allows us to allows video conferencing users to focus more on running their businesses, which ultimately saves them time and resources on the front lines,” says Jeff Prestel, Senior Vice President of Global Sales. “Since REM is service-based, it doesn’t require customers to purchase software, hardware and the staffing resources to administer similar products.”
BT Conferencing’s REM addresses customer’s needs for maximum video conferencing equipment uptime at an economic price. Wyeth Pharmaceutical’s Senior Manager Collaborative Technology, Walt Kramer, explains, “REM provides us the ability to proactively identify issues any time of day while granting us a maintenance window of opportunity to resolve problems before negatively impact a true production meeting. REM gives us the greatest up time for our global systems."
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