Remote Equipment Monitoring Enhancements
BT Conferencing’s Remote Equipment Monitoring (REM) service supports video conferencing equipment from the top manufacturers in the industry. BT Conferencing is pleased to announce the addition of the following devices to the list of products supported by REM:
Endpoints:
- TANDBERG 1700 MXP
- TANDBERG Edge Series MXP
- TANDBERG 3000 and 6000 HD Integrator Packages
Gateway:
- TANDBERG
REM proactively monitors video conferencing elements. This monitoring is done via the BT Conferencing Onward platform, and provides stability and uptime for the video conferencing infrastructure. REM determines when devices become inoperable or unavailable. Devices that can be monitored include:
- Endpoints
- Routers (router interface only)
- Gatekeepers
- Gateways
- Select MCUs
There are several key components within BT Conferencing’s REM service, such as configurable alerts, automatic trouble ticket creation and proactive customer notifications. We will ensure that the video conferencing system is available when it is needed, so that users can remain focused on content of their meetings.
For more information on BT Conferencing’s REM service and our other support options, please see the REM page on our web site.
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