BT Conferencing Product Roadmap
BT Conferencing listens to our customers when determining what products and services to bring to market. We have a product roadmap full of product and service enhancements and we’d like to share a glimpse of the near future of video conferencing.
Conference Services:
Hosted HD ASP
Hosted HD ASP offer will be completed by the end of June providing high-definition video conferencing within the BT Conferencing ASP infrastructure.engageMeeting Manager – BT Conferencing continues to make enhancements to our tool set to enhance your video conferencing experience. Coming changes include public room booking capabilities and customized hot notes for our customers to include special requirements for their conferences.
Audio/Web – (U.S. only) We are in the process of migrating to a new Audio/Web platform with enhanced capabilities around our current audio/web offers. The US migration is scheduled to be complete by August 9, 2007.
Managed Services:
Bridge Management – Coming soon will be feature enhancements for configuration management, software update/upgrade management and conference services support. New products being added to the device management portfolio: Codian 4500 HD Bridge and Radvision Scopia Bridge.REM – We’ll be bringing enhancements for automated notification of conference production for system down events to ensure upcoming conference impacts are kept to a minimum. Also included will be company level alerts capability and new product support for Codian Gateway products
TelePresence Concierge Service - BT Conferencing was selected as a Cisco Advanced Technology Partner for Cisco’s TelePresence products. We are in the process of developing “white-glove” services for our customers that expect the best service value for their investments. These concierge services include:
- Single Point of Contact for Cisco TelePresence Solutions
- Branding of a technical support phone number
- Concierge button on the IP phone for technical support
- Proactive monitoring of codec
- Multilingual support
- 7x24 support for conferencing and reservations
- 7x24 support for hardware and software issues
- Online reporting – ticket history only
- QBRs – High touch from an account management perspective
Product & Product Services:
BT Conferencing continuously evaluates new vendor products for addition to our portfolio of top vendors to ensure that we maintain the highest standards of product availability for your conferencing needs.BT Conferencing will be announcing a new One AV Integration maintenance offer near the beginning of July 2007. Other offers on the roadmap include; ISDN to IP Migration consulting offer, ICE (Integrated Conferencing Essentials) and Installation bundles. We are also evaluating new manufacturers for addition to our product portfolio, to include Sharp “top-end” Projectors, Revolabs wireless microphones, Olevia display products and Omimount mounting products.
Professional Services:
Installation/Project Management bundles – Project management is essential to any implementation so BT Conferencing is creating tiered bundles for installation and project management based on implementation complexity.Event Management enhancements - BT Conferencing has a premier Event Management service today and we are enhancing this service to allow customers to eliminate worry from a large event by taking on the entire management of the event from start to finish. Some of the key components of this offer include:
- Pre-event planning (choose the right venues, vendors, program and technology support for integration into the event design)
- Program design (Agenda preparation, presentation best practices consultation, resource coordination)
- Pre-production services (room rentals, registration and signup, conference notifications and confirmations)
- Conference Management (Manage all aspects of the conference – during the actual call)
ISDN to IP Migration consulting offer – This offer will be part of our professional services practice. Our top-level consultants will engage with customers to determine such things as current environment, cost associated with this environment, potential migration options, ROI, etc.
Streaming:
BT Conferencing continues to enhance our current offers to ensure seamless service to our customers. We are working on tighter integration of our current Streaming offer with our BT Conferencing tool sets enabling our customers to have streamed events available in several formats (VCR, CDROM, Web).Q4 and the Future:
For our Q4 ‘07 and forward strategic roadmap, we have several exciting enhancements on the agenda. For Conference Services we are defining an Outlook integration map for our engageMeeting Manager tool. We will also be creating an enhanced High Definition ASP offer for our Managed Services portfolio.ASP recording of video conferencing events is a key component to the delivery of critical information to associates that cannot attend live events. BT Conferencing will be upgrading our recording capabilities to allow recording services for web deliver of captured events.
In the Managed Service space, we will be developing capabilities for management of several new devices. Additions to our Bridge/Device Management portfolio of products will include Polycom RMX bridge, Codian Gateway and Tandberg Gatekeeper.
REM (Remote Equipment Monitoring) is a critical component to uptime of critical video conferencing devices. We will be enhancing our REM capabilities to include a site outage website for customers to get a quick look at potential outages before scheduling video calls. We will also be adding the ability for customers and BT Conferencing to schedule outages for room maintenance purposes.
Within our Product and Product Services area, we will be developing a managed service offer for our One AV program. This offer will include such things as monitoring of AV components, support and management of room components including strategic staffing as part of the offer.
The BT Conferencing Professional Service portfolio of services continues to grow. In Q4 and beyond we will be adding enhancements to our standard Strategic Staffing offer to include pricing and support for requirements of less than one year. We will also be working on the development of a network consulting offer. This offer will include network evaluation, network recommendations, assistance with implementation and network monitoring.
The Streaming Q4 roadmap features a managed service element. This offer will provide customers a service where BT Conferencing manages all aspects of customer streaming requirements from capture to delivery. Key components for this offer will be event capture, monitoring, archiving, management and delivery of captured events.
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