Consolidate Device Management for Greater Efficiency
For organizations that own their multipoint control unit (MCU, also called bridges), Wire One Communication offers the industry’s best resource management and support: our Device Management service, part of BT Conferencing's Managed Services portfolio. The Device Management Service is dedicated to managing all aspects of your bridging network including MCUs and gateways. The equipment may be installed on your site, at a BT Conferencing network operations center, or at a third-party co-located facility.
BT Conferencing’s Managed Services offering is designed to provide you with a premier conferencing experience through a suite of complimentary and tightly integrated services. In part, BT Conferencing ensures conference success by providing a reliable and extremely high level of customer care. Component services contained in the Device Management/Administration offering are:
- 24x7 device monitoring via BT Conferencing's Remote Equipment Monitoring (REM)
- Equipment certification
- Configuration management
- Problem logging, tracking, diagnosis, resolution
- MCU call overflow management
- Testing and installation of software updates, enhancements and BT Conferencing-approved major releases, if applicable.
- Administration of Manufacturer Maintenance Contract (Letter of Agency required if not BT Conferencing)
- Note: Parts replacement and software enhancements will be provided to the extent that is covered by the manufacturer’s maintenance agreement
- Technical Help Desk
- Billing and reporting services
- BT Conferencing Maintenance Service Contract – this service can provided at an additional cost
Video conferencing problems often involve complex technical challenges that require collaboration between device manufacturers (codecs, routers), network providers (IP/ISDN) and service providers (bridging). Video conferencing is a unique technology that requires a unique skill set to get problematic devices back to operational status as quickly as possible. With more than 20 years experience, BT Conferencing has the knowledge and business relationships necessary for swift, smooth problem resolution.
By consolidating contacts for for bridging, management and maintenance services, you reduce multiple sources for informaiton and support to one, simplifying vendor management. Simplification means a more efficient business relationship with greater accountability. With BT Conferencing as your main point of contact for conferencing support, you ensure that your support provider has maximum visibility into conferencing issues and faster resolution.
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