We have completed a series of customer meetings sponsored by the BT Conferencing VUE- users group.  These day long events have proven to be a great opportunity to get out and meet with many of you and hear what your key issues and concerns are.  The BT Conferencing management team is committed to helping make video easier to use, more reliable and deliver a better return on your investment.  We appreciate the hundreds of customers who attended the New York, DC, Atlanta and Newport Beach events.  Based on the great feedback we received from our partners and customers, we are planning another series of events in the fall.  We’ll announce locations and dates in the next issue.

The most highly attended VUE event highlighted BT Conferencing’s Managed Services.   The message resonates with customers who hear the BT Conferencing story.  BT Conferencing uses a unique, remote-centric service approach that provides our customers with immediate access to industry-leading knowledge experts and well-defined best practices that have been developed over the past 20 years.  Unlike other vendors whose managed services solution is based on onsite resources– a very costly approach, BT Conferencing uses world-class tools that remotely connect customers to our people, processes and knowledge pool located in our world-class call centers.  This results in speedier diagnosis of problems and quicker resolution.  And by continuously monitoring our customer’s equipment through our software, we are able to analyze trends and proactively resolve problems before they occur and disrupt your business.  By partnering with the BT Conferencing Managed Services team, some of the top video users in the world have increased the success rates of their video while still lowering cost at the same time.  If you want to learn more about our Managed Services just ask your BT Conferencing representative or give me a call.

Leo Flotron
President
BT Conferencing Video Inc.