BT Conferencing , the largest provider of true end-to-end conferencing solutions and the world’s largest reseller of video conferencing equipment, announces it has enhanced its world class service organization by partnering with industry leaders NCR and Black Box.
                        
The exclusive partnerships with these best of breed service providers enable BT Conferencing to expand their geographic coverage and provide customers with improved response times and enhanced services all delivered by highly trained personnel using common tools and processes.  Wire One’s global help desk will continue to serve as the single point of contact for all customer calls, diagnosis and escalation.  With local coverage in more than 316 US cities now and future expansion into 120 international locations, BT Conferencing conferencing customers can expect quality service anytime, anywhere.  

“This move further increases our scale and reach helping us to deliver best in class service to our customers with NCR and Black Box.” said Leo Flotron, BT Conferencing ’ President. “Most others use independent regional shops which are unable to appropriately service the type of global customers who look to BT Conferencing for superior support. This is simply a better model than the standard industry field service offering.”

 “As part of our growth and commitment to offer our customers the industry’s best video conference experience, BT Conferencing went through a exhaustive process to qualify and select global organizations who lead in service delivery,” said Charlie Bernard, BT Conferencing ’ Senior Vice President of Operations. “NCR brings in-depth network, IP and Cisco experience and Black Box brings experience in cable pulling, plasma and AV installation. This, coupled with our experience in troubleshooting and servicing video conferencing, made for an ideal fit.”

BT Conferencing trained more than 400 NCR and Black Box engineers, arming them with the necessary video industry knowledge so customers will be assured of a experience consistent with what they have come to expect from Wire One.  Black Box will focus on cable pulling, plasma and AV installation.