Wire One Communications Extends Field Engineering Reach By Partnering with NCR & Black Box

MIAMISBURG, Ohio – June 30th , 2006 – Wire One Communications, the largest provider of true end-to-end conferencing solutions and the world’s largest reseller of video conferencing equipment and services, announces it has enhanced its world class service organization by partnering with industry leaders NCR and Black Box.
                        
The exclusive partnerships with these best of breed service providers enable Wire One to expand their geographic coverage and provide customers with improved response times and enhanced services all delivered by highly trained personnel using common tools and processes.  Wire One’s global help desk will continue to serve as the single point of contact for all customer calls, diagnosis and escalation.  With local coverage in more than 316 US cities now and future expansion into 120 international locations, Wire One conferencing customers can expect quality service anytime, anywhere. 

“This move further increases our scale and reach helping us to deliver best in class service to our customers with NCR and Black Box.” said Leo Flotron, Wire One Communications’ President. “Most others use independent regional shops which are unable to appropriately service the type of global customers who look to Wire One for superior support. This is simply a better model than the standard industry field service offering.”

 “As part of our growth and commitment to offer our customers the industry’s best video conference experience, Wire One went through a exhaustive process to qualify and select global organizations who are leaders in their specific fields of service delivery,” said Charlie Bernard, Wire One Communications’ Senior Vice President of Operations. “NCR, which is one of the world’s largest IT service providers, brings in-depth experience in the areas of networking and IP, and is a certified Cisco Gold Partner in the U.S.   Black Box brings experience in cable pulling, plasma and AV installation.  The complementary skills sets of these two service partners, coupled with our experience in troubleshooting and servicing video conferencing, made for an ideal fit.”

Wire One trained more than 400 NCR and Black Box engineers, arming them with the necessary video industry knowledge so customers will be assured of a experience consistent with what they have come to expect from Wire One. 

About Wire One Communications, Inc.
Wire One Communications believes that high quality communications do more than just bring people together; they are the key to achieving goals: for business people who drive results, educators who expand minds and government employees who serve the public. By offering more than 5,000 customers the widest array of conferencing equipment and service options, Wire One provides reliable, cost effective, easy to use solutions that improve productivity and enhance connectivity and communication worldwide. Whether the need is for video conferencing, audio conferencing, web conferencing, streaming, or a strategic mix of all media, Wire One is defining the new face of communication, allowing customers to connect and collaborate.
To learn more about the only true end-to-end conferencing solution in today’s global market, visit www.wireone.com or call +1 888.448.7726 in the US or +44 (0) 870 001 7726 in the UK.

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Wire One is a trademark of Wire One Communications, Inc. All other trademarks or registered trademarks are property of their respective owners.

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