At Wire One Communications we take a comprehensive view of video conferencing and end-to-end ownership of the solutions we put in place. Our extensive expertise enables us to understand each customer’s unique requirements, infrastructure, people and resources and use a consultative approach to map the right solution.
Our full range of conference services complement your communications needs and ensure successful conferences. Wire One’s mission is to provide integrated video conferencing services and solutions to our customers that are reliable, easy to use, and cost-effective.

What makes us different?

With more than 20 years experience providing video conferencing solutions to commercial and government organizations, our staff will work closely with your organization to implement the best solutions for you. You will join the more than 25,000 endpoint users who benefit from our services, confident in the quality of your connections.

With Global Network Operation Centers in Denver and  London and 37 field offices throughout the USA and UK, you will also have the confidence of knowing that you are working with the largest video conferencing solutions provider. Our 24x7x365 help desk is supported by the largest, most experienced field staff in the industry, so you can conduct business with confidence, assured that we are there for you—anytime, anywhere.

Our Onward video network management system is an industry first. Onward allows us to capture and manage your entire conferencing experience—from asset management, call scheduling, call production, troubleshooting and help desk tracking all the way to final billing. Onward provides you with world-class service so you enjoy smooth, trouble-free conferencing.

The end to end solution

Whether your primary concern is design, implementation, or support, Wire One gives you best-in-class solutions for connecting with the people who rely on you. From choosing the right equipment to scheduling conferences to maintaining and upgrading technology, we work with you to manage your connections. In today’s competitive environment, organizations need to focus on their core strengths and choose the right partners to provide expertise in other areas. As your video partner, Wire One offers solutions backed by solid technical expertise to ensure you the best video conferencing experiences.


 
Design & Provision

Consulting services
Wire One will bring its video engineering expertise to your facility for network design, operations planning and migration strategies to help you run an efficient, trouble-free video conferencing system.

Hardware & network selection
Let Wire One recommend the best solution for you, including ISDN and IP networks, hardware from all the leading manufacturers, and multimedia room systems.
Project management
Our project management team provides coordination, experience and leadership for complex installations, service implementations and rollouts as well as custom solutions.
Educational services
Our comprehensive training programs put you at ease with your new equipment. We tailor remote and on-site training to the needs of both technical staff and endpoint users.
Installation
A well-orchestrated installation sets the stage for successful video conferences. You can choose from either remote or on-site installation services, confident in Wire One’s track record of more than 24,000 successful installations.

Support

Award-winning maintenance & support
Our One Care service program supports your entire video conferencing system deployment. One Care provides the most comprehensive support in the industry via our team of technical support representatives and engineers; including 24x7x365 help desk, online ticket reporting & tracking, next business day parts replacement, software upgrades and access to our 24-hour video test facility. All services are supported by a work-to-completion commitment.

One Care Onsite Plus – This package includes all on-site features plus network troubleshooting, remote equipment monitoring, quarterly video conferencing system analysis and optional remote administration for your MCU, gatekeeper or gateway.
One Care Onsite – Our on-site maintenance package ensures the right part and/or Wire One field engineer will be at your location for next day service.
One Care Remote Plus – This package includes all remote features plus remote equipment monitoring.
One Care Remote – Our technicians will troubleshoot problems remotely and send necessary parts overnight.

Proactive monitoring & strategic staffing

Video device management
Let our certified professionals manage your video equipment so you can focus on your core business. Detailed reports help you predict the performance of any aspect of your video system—endpoints, MCUs, gateways, gatekeepers and routers.
Strategic staffing
We take care of the day-to-day operations so you can enjoy a clear, worry-free video conference experience. Whether your needs are short or long term, we provide experienced video personnel and a single point of contact for management
of your video environment.

Conference services

Single source conferencing gives you the flexibility you need to get the communications you want. Schedule your own conferences using our web-based conference center or let our customer support team handle all your logistics.

Video conferencing (IP & ISDN) – ability to schedule and launch conferences, schedule rooms and provide recording services whether utilizing your bridges or ours
Audio conferencing – self-service, attended or event
Web conferencing – virtual conference rooms for instant meetings for demonstrations and collaboration
Streaming – audio and video transmitted over the internet or your corporate intranet
Event management – high quality, customized production for the most complex corporate events and an unsurpassed communications experience