Wire One is the leading unified collaboration services provider with an integrated services offering including Video Conferencing, Audio Conferencing, Web Conferencing, Video Network Management Services and Streaming. Through Web-based self-service solutions, experienced full-service call centers and diversified global networks, Wire One enables clients to conduct electronic meetings, events, and training by creating innovative collaboration solutions.

A privately held company, Wire One is based in suburban-Philadelphia and has offices in Denver and London.  Wire One provides services for more than 2,000 companies and its client roster includes more than one-third of Fortune 100 companies

Wire One invites you to view and apply for the following openings:

Territory Sales Manager

The Territory Sales Manager will be primarily responsible for selling Wire One products and services throughout the assigned territory.

DUTIES AND RESPONSIBILITIES:

• Acquire profitable new services revenue into defined territory
• Work with Regional Vice President to develop territory sales plan for acquiring new service and hardware revenue
• Position unique strengths to leverage our market position
• Demonstrate knowledge and education of all products and services
• Work with sales engineering within company to create profitable, value-added service revenue within assigned territory
• Document a clear scope of work with qualifying information
• Making good business decisions with expectations set in order to enhance the client experience
• Build and manage funnel growth and expectations within 30, 60 and 90 day periods
• Meet and exceed monthly-targeted sales quotas
• Retain and grow defined base revenues
• Establish and maintain relationships with a diverse client base
• Establish daily activity plans, track progress through a sales tracking system, and generate a clean monthly funnel and forecast
• Create and maintain key opportunities
• Participation in Forums and/or Tradeshows upon request and requirement
• Other work related duties as assigned

JOB REQUIREMENTS

• 3-4 years prior sales experience is necessary
• Experience selling conferencing services and/or technology required
• Track record of meeting and exceeding monthly targeted sales quotas
• Demonstrated ability to generate new business through cold calling on accounts

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Onsite Video Conference Technician

The Onsite Audio-Visual and Video Conferencing Support Engineer provides world-class customer experiences with every encounter.  This position encompasses the end-to-end management of multimedia conference equipment (videoconferencing, audiovisual, web, streaming, etc.).  This includes videoconference call preparation, audiovisual setup, and teardown; meeting oversight, special support requests, equipment and IP/ISDN network troubleshooting and general technical & operational support.  This position will be onsite at a Wire One customer where the Support Engineer is responsible for the facilitation and execution of all customer audiovisual and videoconferencing requests.

DUTIES AND AREAS OF RESPONSIBILITIES:

• Support designated videoconferencing facilities, systems maintenance, operations, and administration.
• Perform call setups and first and second level problem determination using designated client tools and procedures.
• Provide training and support to clients in the operation of videoconference systems.
• Troubleshoot various types of audiovisual and videoconferencing equipment.
• Assist with the activation of analog and IP network lines, when required.
• Ability to triage effectively under pressure.
• Create and modify user documentation and procedures
• Stay abreast of advances and trends in the videoconferencing industry.
• Ensure adherence to client standards and procedures. 
• Accepts personal responsibility for client satisfaction.
• Establishes and maintains effective working relationships.
• Makes a positive first impression.
• Dependable/punctual in all aspects of performance.
• Travel between local clients’ sites required occasionally.
• Works well with little supervision.
• Escalation of issues to the appropriate department for non-conference related services.
• Flexible to off-hour set up requests.
• Other work related duties as assigned.

JOB REQUIREMENTS

• Three years experience in video conferencing and audiovisual troubleshooting and support.
• Knowledge of AV control systems, ISDN and IP networks, echo cancellers, video routers, microphone mixers and display devices.
• Experience with products such as Tandberg, Polycom, AMX, Extron, and Clear One.
• Experience with Microsoft Windows based computing including Microsoft Word and Excel.
• Experience with Web-based applications.
• Demonstrated customer service skills dealing with executive management teams.
• The ability to handle high stress situations.
• Excellent verbal and written communication skills.
• Must possess good organizational skills with the ability to prioritize and handle multiple tasks simultaneously.
• Ability to work independently.
• Strong attention to detail.
• High school or equivalent required. College degree is preferred, or the equivalent in experience.
• Vendor specific certifications on Video Conferencing Systems a plus.

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Collaborations Specialist

PART TIME ONLY at Westminster, CO
FULL TIME ONLY at Slough, UK

The Collaborations Specialist is responsible for handling the end-to-end management of multimedia conferences (video, audio, web, streaming, etc) from conference reservation to technical support, and for the facilitation and the execution of all customer conferencing requests.

DUTIES AND AREAS OF RESPONSIBILITIES:

• Handles the end-to-end management of multimedia conferences (video, audio, web, streaming, etc) from conference reservation to technical support and for the facilitation & the execution of all customer conferencing requests.
• Answers incoming customer calls/emails and records detailed, sometimes technical messages; determines the technical support person to whom to route the call.
• Performs administrative support functions for customer/product support staff:
• Types, mails and faxes correspondence
• Enters consultant billing information for invoices
• Responds to requests from customers and internal staff
• Maintains log of changes that need to be made to customer database and sees that the changes are routinely routed to the person responsible for updating the customer database.

JOB REQUIREMENTS

• High School Diploma or GED required.
• College degree, CVE certification, or any industry certifications are a plus.   
• Past work experience working in a fast paced customer service/ call center environment for 18 months is preferred. 
• Previous experience with videoconferencing, web-based applications, or other technical environment experience a plus.
• General knowledge of customer service practices and procedures.
• Excellent telephone, verbal, written and other communications skills
• General knowledge of office procedures and must be familiar with Microsoft Office.
• Intermediate skills in Excel and Outlook are a plus 
• Must possess good organizational skills with the ability to prioritize and handle multiple tasks simultaneously. 
• The ability to handle stressful situations in a professional manner is a must

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Installation Coordinator

Reporting to the VP of Technical Support Services, the Installation Coordinator is responsible for overseeing and coordinating the management of installation resources for assigned projects. Responsible for coordinating projects with Project Management staff, organizing resources, directing Wire One Field Service Engineers, Subcontractors, and other resources. The Installation Coordinator will assist the PM where applicable with tracking all aspects of project, including technology skill set requirements, resource availability, cost, and customer satisfaction.

DUTIES AND AREAS OF RESPONSIBILITIES:

• Track multiple projects of various scope and duration for adequate installation resource availability
• Provide real time feedback to Project Manager for project installation requests and resource availability
• Direct personnel, manage cost, schedule, ensure compliance and serve as contractor interface for skill set management as required
• Monitor subcontractor performance to ensure scope of work, schedule, and budget are well defined and maintained
• Assess issues and escalate or develop resolution to meet quality, timeliness, cost, and client-satisfaction goals and target objectives
• Assist team with obtaining bids for project costing for competitive situations and pricing compliance for subcontractors
• Maintain constant oversight of all project related activities and escalate as necessary
• Keep project management and the installation resource current on any problems or issues. All other program related activities as they may arise
• Miscellaneous duties as assigned

JOB REQUIREMENTS

• Bachelor's degree or equivalent industry experience including subcontractor management, AV system installation and AV System design experience.
• Candidate should have the ability to carry minimal expenses for travel and lodging for business related purposes.
• Strong oral and written English communication skills required.
• CTS-I, PMI or equivalent AV, VTC, or IT project management or installation experience
• Must have effective leadership skills to organize, communicate, and motivate staff.
• Must be flexible and able to quickly adapt/react to changing situations and schedules.
• Long and short term planning and scheduling skills required.
• Top-notch organizational abilities needed to handle numerous tasks in support of assigned project managers or jobs.
• Savvy negotiation skills required to coerce, motivate, and engage resources
• Must use sound judgment and maintain discretion and confidentiality at all times.
• Must be computer literate and have working knowledge of MS Office suite, MS Outlook, and MS Project.

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Project Manager

Reporting to the Manager of Project Management, the (Operations) Project Manager coordinates and monitors technical projects from initiation through delivery. Serves as liaison between technical and non-technical departments in order to ensure that all targets and requirements are met. Ensures that technical projects are completed on schedule and within budget.

DUTIES AND AREAS OF RESPONSIBILITIES:

• Primarily responsible for managing multiple installations / service projects simultaneously;
• Resolving and effectively managing issues and change orders to ensuring customers receive a high level of service from Wire One.
• Assisting with some structuring and planning of Wire One projects in order to ensure delivery expectations are correctly set.
• Coordinate shipping, installation and testing activities between the customer, Sales and installation personnel.
• Reviews orders for completeness, confirms customer readiness, contacts Wire One dispatch and schedules the installation.
• Updates job costing and margin estimates if needed due to changes in the project.
• Develops customer relationships and communicating all project statuses to: the customer, sales person, purchase coordinators and select vendors.
• Organization and coordination of Rapid Deployment orders.
• Interfacing and status reporting with customers and sales reps.
• Ensuring customer satisfaction.
• Resolving and managing project-related issues.
• Product research and package development.
• Interfacing with Wire One Sub-contractors on pricing and installation issues
• Coordinates and monitors technical projects from initiation through delivery.
• Ensures that technical projects remain on schedule and within budget.
• Ensures projects are completed according to corporate plan.
• Remains aware of any potential problems and works to mitigate any risks.
• Monitors project deliverables and progress through continuous communication with project members.
• Prepares reports on project progress and problems.
• Serves as liaison between technical and non-technical departments in order to ensure that all targets and requirements are met.
• Assists management with evaluation and development of a project plan.
• Keeps appropriate people informed of project progress.
• Disseminates information on any problems or potential delays.

JOB REQUIREMENTS

• Bachelor's degree in business, computer science or marketing.
• Typically requires a minimum of six years of experience in the areas of development, implementation or marketing with three to four years of project management experience
• High knowledge of all areas of business operations.
• Excellent ability to manage the most complex projects.
• Excellent time management, communications, decision making, presentation, human relations and organization skills.
• Able to resolve problems in a timely manner.

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RFP Marketing Specialist

Reporting to the Director, Marketing Communications, the RFP Marketing Specialist is responsible for engaging in the planning, development, and production of responses to corporate Requests for Proposals (RFPs). The RFP Marketing Specialist assists in leading sales and support team members in resource allocation, and in executing production responsibilities associated with completing RFPs. The RFP Marketing Specialist will also oversee production and content development requirements for corporate communication and collateral tools, including but not limited to newsletters.

DUTIES AND AREAS OF RESPONSIBILITIES:

• Involved in the planning and execution of RFP responses. Responsible for establishing metrics and measurement tools to track RFP responses, and reporting results to management.
• Provides copywriting expertise and manages production of RFPs and other marketing communications materials, which may also include corporate literature, product/services brochures, customer success stories, etc.
• Ensures RFP responses position the company, its value proposition, and service and product portfolio with high visibility, and as a leading industry provider.
• At the onset of managing an RFP response verifies all response requirements, and communicates and manages resource allocation in manner conducive to securing and winning targeted business opportunities.
• Manages and updates RFP proposal library on an ongoing basis.
• Moderate weekly RFP related meetings.
• Serves as a liaison with sales and other support teams typically involved in responding to RFP requests and works with these groups to develop the best responses to RFP requests.
• Other duties as assigned.

JOB REQUIREMENTS

• Bachelor's degree in Business, English or Marketing.
• Four to five years of marketing communications experience.
• Two to three years of experience developing RFP responses.
• Good knowledge of marketing objectives and business practices.
• Good knowledge of business development, marketing, and public relations principles and practices.
• Excellent time management, communications, decision making, presentation, human relations and organizational skills.
• Proactive written communication and interfacing skills with external and internal customer bases, including top tier management.
• Proficient PC skills.

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Senior Software Engineer

This is a software development position focusing on complex Internet applications, custom internal multi-tier applications and integration of third party software. Responsibilities encompass the full software development life-cycle including business analysis and requirements gathering, design, documentation, programming, debugging, testing, enhancements and support.

Our ideal candidate is a talented engineer who is a team player, yet can work independently and is very self-motivated. The candidate should be able to quickly decipher and develop within existing code bases. It is very important to exhibit excellent analytical, organizational and communication skills.

DUTIES AND RESPONSIBILITIES:

• Responsible for developing new Java/Web applications and enhancements to existing applications running in a multi-tier environment
• Responsible for real-time troubleshooting of customer facing software application issues.
• Working with internal and external customers to gather business requirements and define and solve customer problems
• Creating and maintaining documentation that define requirements, design, implementation and use cases.
• Supporting our software build processes using ANT
• Working with our QA staff to define and implement appropriate testing procedures that support application development.

JOB REQUIREMENTS

• Bachelor’s degree required in computing field.
• Experience in system analysis, design, development, testing, implementation, and support.
• Candidate must appreciate the importance of the requirements definition and testing processes.
• Demonstrated ability to meet short project deadlines and deliver scalable, quality software in a high volume, multi-tier systems environment.
• Demonstrated ability to handle multiple assignments simultaneously
• 5+ years of development experience with Java, J2EE, JSF, JSP, XML
• 5+ years of developing database components using SQL/JDBC
• Experience with middle-tier development application servers including Tomcat, JBoss
• Experience designing and developing web-based user interfaces
• Experience with software build processes using ANT
• Candidate should have experience with good development and Object oriented techniques.
• Good Communication and creative problem solving skills
• Extremely motivated to solve hard technical problems
• Experience with Web Services/WSDL/SOAP preferred.
• Experience with the Eclipse development platform preferred.
• Experience with Agile development methodology preferred.
• Experience with PowerBuilder and Sybase ASE preferred.
• Experience in developing against hardware APIs preferred.
• Experience with JMS preferred.

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GL Accountant

The General Ledger (GL) Accountant is responsible for a broad range of responsibilities, including but not limited to ensuring proper treatment of revenue recognition; consolidations and other corporate accounting; account analysis and reconciliations; support of external audit requirements; preparation of financial statements and management reporting; and support of business and other requirements. In addition, the GL Accountant may be asked to draft new accounting policies and work procedures and manage other special projects. Also reconciles the P&L, balance sheet reconciliation, budgeting, and ensures proper internal controls are in place and are being followed.

DUTIES AND RESPONSIBILITIES:

• Reviews sales orders to be invoiced for proper treatment of revenue recognition.
• Compiles and analyzes financial information to prepare entries to accounts, such as general ledger accounts, documenting business transactions.
• Analyzes financial information detailing assets, liabilities, and capital, and prepares balance sheet, profit and loss statement, and other reports to summarize and interpret current and projected company financial position for other managers.
• Makes recommendations regarding the accounting of reserves, assets, and expenditures.
• Collects and analyzes records of present and past operations, trends and costs, estimated and realized revenues, administrative commitments, and obligations incurred to project future revenues and expenses.
• Reconciles various balance sheet accounts.
• Performs monthly updates of Assets as needed..
• Assists with related special projects, as required.

JOB REQUIREMENTS

• CPA preferred, but a Bachelor's degree (B.A.) from four-year college or university will be considered with enough relevant experience; and three to five years related experience or equivalent combination of education and experience
• Ability to calculate figures and amounts such as discounts, interest, commissions, percentages.
• Ability to apply concepts of basic algebra.
• Intermediate level knowledge of Microsoft Excel and Word. Experience with Great Plains is a plus

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Controller

The Corporate Controller is responsible for overall maintenance of corporate fiscal records. Establishes accounting policies and procedures to ensure that all financial transactions are executed and documented in accordance with generally accepted accounting principles. Analyzes company’s financial position with respect to profits, trends, costs, and compliance with budget. Presents findings and recommendations to senior management.

DUTIES AND AREAS OF RESPONSIBILITIES:

• Directs all aspects of accounting operations including financial reporting, financial analysis, order and credit approval, collections and payables, revenue recognition, and cash management.
• Facilitates timely and accurate monthly, quarterly, and yearly financial reporting, both internally and externally, in order to provide senior management and others with current information.
• Oversight of accounting team including the Assistant Controller, General Ledger Accountants, Accounts Receivable/ Billing Manager, Accounts Receivable Collectors and Accounts Receivable Clerks, Accounts Payable Manager and Accounts Payable Clerks.
• Develops and maintains all necessary accounting policies and systems, including general ledger and financial reporting.
• Ensures records are maintained in accordance with generally accepted accounting principles (GAAP).
• Coordination and supervision of annual consolidated external financial audit and UK statutory audit.
• Assisting with preparation of memoranda supporting technical accounting conclusions for significant transactions and accounting matters.
• Ensures that accounting policies and procedures meets strategic company goals and all accounting regulations.
• Coordination of securities or debt offerings and related financial statements.
• Improve/implement various operating expense variance reports and procedure.
• Responsible for the development, monitoring and enforcement of accounting policies and internal financial controls.
• Maintain banking relations and manage working capital.
• Tax planning and compliance.
• Other duties as assigned.

JOB REQUIREMENTS

• 6+ plus years of experience, including Big 4 public accounting experience at the Manager level preferred.
• CPA required
• Experience in the telecommunications/high tech industry is preferred.
• Strong technical accounting skills
• Outstanding interpersonal skills and the ability to effectively interact with all levels of the organization
• Ability to lead team, with strong organizational and communication skills
• FRX experience preferred
• Highly experienced in use of Microsoft software packages, including Excel, Outlook, etc.
• Highly organized, excellent communication skills, ability to successfully perform under strict deadlines and with minimal supervision,
• Significant experience with accounting principles and internal financial controls.
• Public company reporting (capital markets experience desired).
• Thorough knowledge of SEC and IRS reporting requirements.

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Wire One is an EEO/AA/Drug-Free workplace employer. Only qualified candidates will be contacted.